James built an offshore support team to augment his MSP business. He found the offshore strategy enabled a scaling of his business that he otherwise never could have achieved. As more and more peers asked him how to do the same he recognized a business opportunity and Benchmark 365 was born. James and I discuss his journey, some of the common resistance points around offshoring and how his team integrates with existing MSP businesses.
David reviews with us his eco-system for a healthy culture and we chat about the evolution of corporate culture through the years. We also touch on some of the key struggles that business owners deal with when trying to develop a healthy culture.