Opsleader Pro
MSP coaching for ops leaders who are done figuring it out alone.
Weekly live coaching. Battle-tested frameworks. A room full of peers who get it.
Who this is for
This is for you if...
The Overwhelmed Ops Manager
You're at a $1M-$5M MSP wearing too many hats. First management role, no formal training. You need a playbook.
The Scaling Owner
You can't step away from daily operations. You know you need to build a management layer but don't know how to let go.
The Aspiring Leader
You're a senior tech or team lead who wants to move into management. You need the frameworks and vocabulary to get there.
The Established Operator
You've been running ops for years. You want peer accountability, fresh perspectives, and someone to challenge your thinking.
Why running MSP operations is uniquely hard
You're managing a team of technical people, but nobody trained you how to manage. Most MSP ops leaders were promoted because they were good at fixing things. Management is a completely different skill.
There's a valley of death between $1M and $5M where the business has outgrown the owner's personal oversight, but isn't big enough for dedicated management layers. You're stuck in the middle.
And it's isolating. You can't vent to your team. Your owner doesn't always understand the operational reality. There's nobody to ask: "Am I doing this right?"
Opsleader Pro exists to close that gap.
What's included
Everything you need to lead better
Weekly Live Coaching
Thursday sessions with Todd. Structured content plus open Q&A. Bring your real problems.
Office Hours & AMAs
Drop in, ask anything, get direct answers. No waiting for the next scheduled call.
Full Resource Library
Culture audits, KPI templates, SOP frameworks, strategic planning workbooks, PM docs. Battle-tested.
Peer Community
Private Circle community of MSP ops leaders. People who actually understand what you deal with daily.
Guest Expert Sessions
Finance, sales, hiring. Specialists who complement Todd's operational focus.
Kaizen Club
Optional accountability group. Currently reading and discussing The Effective Executive.
Frameworks
Proven systems you can use Monday morning
Ticket Levers Diagnostic
Trace any service problem back to its root cause through a proven causal chain.
3-Tier KPI Cadence
Daily (5 min), weekly (45 min), monthly (deep dive). Know exactly what to measure and when.
10-80-10 Delegation
Set expectations (10%), let them work (80%), QA the output (10%). Stop micromanaging.
Nine-Box Talent Assessment
Performance vs. potential grid. Make objective decisions about your team.
Situational Leadership
Match your management style to each person's development level. Stop managing everyone the same way.
Member Results
What members are achieving
"Luckily for me I joined when I started in my role as a new Service Manager, Opsleader helped me to hit the ground running. I had a blueprint to use for my day to day management of our techs. It's great to be part of a group of peers in the industry not only do we learn from Todd's insights but we learn from each other."
Steffyann
Service Manager, Evident IT
"Participating in the Operations Leaders Training is a valuable opportunity for me to grow both personally and professionally. Through this program, I aim to deepen my leadership skills, better understand the challenges my team faces, and implement modern, efficient solutions that empower them to reach their full potential. This training also provides a unique platform to connect with fellow IT managers, exchange insights, and learn from diverse experiences."
Cledson
IT Manager, OPUS Consulting Group Ltd
"Todd provides a number of curated downloadable resources, combined with an active online community of other service delivery personnel from diverse backgrounds in the MSP space. The weekly coaching sessions, with discussions focused on various aspects of operational and business challenges, is a great value. The opportunity to interact with others facing those same difficulties, and compare ideas and solutions under Todd's leadership, is immensely helpful in focusing on what to examine and improve in your own operations."
Andrew
Operations, Wired for the Future
"Opsleader Pro is a remarkable tool that can build confidence and understanding for those new to management in this IT field and re-educates those who have been doing this a long time and may get lost in the chaos. I've been a member of different networking groups and Opsleader Pro is the one I will choose over and over."
Anonymous Pro Member
Member, Opsleader Pro
"Opsleader is a fantastic group to be a part of. It is clear that Todd understands the MSP world and knows how to navigate the challenges most MSPs will face at some point. Being part of a group of leaders who are all going through the same operational struggles and challenges has been great. Having Todd lead, guide, and challenge us during these conversations has been one of the best and most fulfilling coaching experiences of my professional career."
Anonymous Pro Member
Member, Opsleader Pro
"Todd is a leader who teaches others how to lead. He makes you realize you can't do it all, no matter how hard you try. The inclusionary/community environment in the calls helps me know I'm not alone. We are all struggling with the same things. Todd has helped me to realize I do know what I'm doing and given me the confidence to say, you hired me to do this for a reason, let me do it."
Anonymous Pro Member
Member, Opsleader Pro
How it works
Three steps
Apply
Fill out a quick application. Takes about 3 minutes. We want to make sure Opsleader is the right fit for where you are.
Join
If you're a fit, you'll get an invite to the Circle community and access to the full resource library.
Transform
Show up Thursday. Get coached. Implement Monday. Watch your operations improve week over week.
Common Questions
What size MSP is this for?
Most members run operations at MSPs doing $1M-$10M in revenue with 10-50 staff. That said, the frameworks scale. We have members at smaller shops learning what good looks like early, and established operators refining what they've already built.
Is this for owners or managers?
Both. About 30% of our members are owners who are still too involved in daily operations and need to build management layers. The rest are service managers, operations managers, and aspiring leaders building their management toolkit.
What if I'm too busy for another commitment?
If you're too busy to invest an hour a week in getting better at running operations, that's exactly why you need this. The frameworks we teach are designed to give you time back. Many members say the first thing they get is breathing room.
What makes this different from other MSP coaching?
I don't do sales coaching or marketing coaching. This is pure operations. People, process, KPIs, team accountability, delegation, service delivery. And every framework comes from hands-on experience, not theory.
What's the time commitment?
One hour per week for the live coaching call. Everything else (community, resources, office hours) is there when you need it. Some members attend every session. Some come monthly. The value compounds either way.
How much does it cost?
Apply and we'll have a conversation about fit and pricing. The investment is designed to be a no-brainer relative to the operational improvements you'll make.
Your team is waiting for you to get better at this.
Apply to Opsleader Pro and get the frameworks, community, and coaching to lead with confidence.