Why is being a service manager so hard?

One of the hardest jobs at an MSP is the service manager. You are responsible for so many things at once. You need to understand all of your client's needs, communicate with dozens of people a day, ensure the staff is supported, know the status of dozens of tickets, and numerous projects. In addition, you’re probably doing some of the technical work, maybe some AM work, and if you’re the owner there are a half dozen hats you wear in addition to the service manager already.

Sign-up for this service manager bootcamp course to learn industry-proven techniques that will give you the confidence and tools that will help you to be a great service manager.

What should I be doing all day?!

Learn the fundamentals of the role. What does a service manager do? What should you spend your energy on and more importantly, what shouldn’t you be doing? Learn what will demonstrate competence to your boss, or if you’re the owner, how you should judge your success.

Know your numbers

What are the metrics or key performance indicators (KPIs) that you should be tracking. Why are they important and what do they tell you about the work you and your team are doing.

Learn how to use metrics to visualize issues and areas for improvement. Have evidence to demonstrate effectiveness in your role.

Be Great Boss

How to build meaningful relationships with your staff. How to get them to consistently follow direction without having to use threats.

Your staff are the lifeblood of your business. If they don’t feel supported and valued your culture will suffer and people will quit.

How to Hire staff

Growing a strong, motivated team takes work. Get tips on where to find new staff, how to screen them in interviews, and how to compete against competitive offers. Winning the talent war in your area is important.