Why is being a service manager so hard?
One of the hardest jobs at an MSP is the service manager. You are responsible for so many things at once. You need to understand all of your client's needs, communicate with dozens of people a day, ensure the staff is supported, know the status of dozens of tickets, and numerous projects. In addition, you’re probably doing some of the technical work, maybe some AM work, and if you’re the owner there are a half dozen hats you wear in addition to the service manager already.
Join a small group of peers for a six-week course to learn industry-proven techniques that will give you the confidence and tools that will help you to be a great service manager.
What will you learn in the course?
Is more coffee the answer?
What should I be doing all day?!
Week 1 - Learn the fundamentals of the role. What does a service manager do? What should you spend your energy on and more importantly, what shouldn’t you be doing? Learn what will demonstrate competence to your boss, or if you’re the owner, how you should judge your success.
Know your numbers
Week 2 - What are the metrics or key performance indicators (KPIs) that you should be tracking. Why are they important and what do they tell you about the work you and your team are doing.
Learn how to use metrics to visualize issues and areas for improvement. Have evidence to demonstrate effectiveness in your role.
What data matters?
Implement what you’ve learned
Keeping you on track
Week 3 - Now that you’ve learned some fundamentals about the role, are you changing your approach or habits? How do you shift from old habits to new, more effective habits? The course will help keep you accountable to actually making the required changes to your workflow that will guarantee results.
How to retain your staff
Be a great boss
Week 4 - How to build meaningful relationships with your staff. How to get them to consistently follow direction without having to use threats.
Your staff are the lifeblood of your business. If they don’t feel supported and valued your culture will suffer and people will quit.
How to Hire staff
Win the local talent
Week 5 - Growing a strong, motivated team takes work. Get tips on where to find new staff, how to screen them in interviews, and how to compete against competitive offers. Winning the talent war in your area is important.
how to grow into your role
Grow your confidence with your new skills
Week 6 - Build your confidence as a service manager. Become comfortable with the practices you’ve learned. With the guidance and support of Todd’s expertise and peer group provided by the course. Develop your learning plan for the next few months that will propel you forward as a strong and confident manager of the service department.
Course logistics
An intimate group of owners and operators will join a weekly 1-hour zoom video conference call. You will learn about the topics outlined from industry expert Todd Kane. In addition to the weekly scheduled web conferences, you also have access to Todd for questions and clarifying the concepts you’re learning.
The course is offered at $795 per person.