ERP034 - The power of customer satisfaction

simplesat-logo.png

Today's podcast is brought to you by Simplesat. Your tool for stupidly simple satisfaction surveys. I'm joined by Derek and Cory Brown, the father-son team behind Pronto Marketing and Simplesat.

If you're in a service-based industry it's important to know how your customers feel about your service. Traditional satisfaction surveys are terrible and the response rates show that's the case. Simplesat can increase your client feedback 10 fold. Simplesat also makes the data more actionable. 

I recently did a blog post about Customer Satisfaction Score (CSAT). So if you'd like to learn more about how getting customer feedback can empower your business, check it out.

 

ERP033 - Advanced Biometric Security w/ Ian Paterson

 Ian Paterson CEO of Plurilock

Ian Paterson CEO of Plurilock

Today on Evolved Radio we're talking everyone's favorite IT topic lately. Security!

I'm joined by Ian Paterson CEO of Plurilock. His company has a really innovative approach to security. It's an advanced form of user identification that can tell who you are by how you type and move the mouse. We talk about why users hate passwords, security requirements for regulated industries, and much more.

To see a short video about Plurilock, you can check it out here.

ERP032 - Why you need an MSP coach W/ Richard Tubb

 Richard Tubb MSP Growth Advisor

Richard Tubb MSP Growth Advisor

Richard Tubb is one of the best-known experts in the global IT Managed Service Provider (MSP) community. His track record speaks for itself, as he launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard is also the author of the IT Business Owner's Survival Guide and the author of the Tubblog & co-host on the Auvik Frankly MSP Podcast.

We discuss why you may need a business coach, what business owners tend to struggle with most, and how technology is evolving MSP businesses as well as their client's businesses.

Several books are mentioned in the podcast in addition to Richard's book.

The E-Myth revisited

Getting Things Done

ERP031 - vCIO Process w/ Alex Markov

 Alex Markov CEO of Strategy Overview

Alex Markov CEO of Strategy Overview

On the podcast today, I'm chatting with Alex Markov, President of Red Key Solutions and CEO of Strategy Overview.

Red Key is a mature and successful MSP in the New York area. Alex and his team work hard to deliver business value to their clients. One of the best way for MSPs to do that is implementing a QBR/TBR. Alex recognized the value in the system they had built and has created a SaaS product called Strategy Overview to help others deliver effective technology planning to their clients.

ERP030 - Canadian Cannabis Industry w/ Dan Sutton

 Dan Sutton CEO of Tantalus Labs

Dan Sutton CEO of Tantalus Labs

Dan Sutton is a vocal leader in the BC cannabis industry. Dan started Tantalus Labs, a cannabis production company in 2012. Dan has been a strong supporter of greenhouse-based production of Cannabis. We talk about the social and financial impact of that approach. We also discuss the fast dissolving social and professional stigmas associated with cannabis. Canada is expected to federally legalize cannabis in 2018. The Canadian market alone is expected to be worth about seven billion. Dan and his team hope to position sun-grown BC bud as a market leader in the industry.