ERP043 - Cyber Attacks on MSPs w/ Kyle Hanslovan

Kyle Hanslovan - CEO of Huntress Labs

Kyle Hanslovan - CEO of Huntress Labs

There has been a string of coordinated attacks on MSPs recently. Large players like WiPro, Fujitsu, and IBM. As well as a number of smaller regional MSPs. Kyle Hanslovan (@kylehanslovan) of Huntress Labs joins me on the podcast to give us his expert viewpoint on the risks these attacks pose and how IT service companies should be securing their environments to avoid being the next victim.

Links mentioned in the podcast:

Huntress Labs Attack Debrief Webinar

ERP042 - Bring Your Brain to Work w/ Art Markman


Art Markman (@abmarkman) is a leading cognitive scientist. Art is a professor of psychology and marketing at the University of Texas at Austin. He is also the author of several books and hundreds of scholarly articles.

Today we discuss his new book "Bring Your Brain to Work. Using Cognitive Science to Get a Job, Do It Well, and Advance Your Career."

Art also has a podcast called "Two  Guys on Your Head."

ERP041 - The Science of Procrastination

Professor Piers Steel

Professor Piers Steel

Today on the podcast I'm talking to Piers Steel, Professor at the University of Calgary and author of The Procrastination Equation. Piers has spent years researching the reasons for and impacts of procrastination. Today we chat about the reasons why you fail to follow through despite your best intentions. It's a surprisingly complex topic. A fascinating mixed conversation on self-help, psychology, biology, and productivity. I'm sure you'll find the conversation as fascinating as I did. Enjoy.


For more read Dr. Piers Steel’s book the Procrastination Equation

ERP040 - Mergers and Acquisitions w/ Chris Day

Chris Day, CEO of Top Down Ventures

Chris Day, CEO of Top Down Ventures

On the podcast, today is Chris Day CEO of Top Down Ventures.

Chris is a well recognized member of the MSP channel, as the founder of IT Glue. IT Glue's remarkable growth curve and industry attention are unlike anything we've seen in the market. He recently exited IT Glue after selling to Kaseya. Now he's working with SaaS application entrepreneurs to provide capital and scaling strategies for their businesses.

In our discussion we catch up with Chris on the recent M&A activity of Glue and Fully Managed, the projects currently on deck at Top Down, and we discuss the current M&A madness in the MSP channel.

The products being managed by Top Down we mentioned


Backup Radar

Warranty Master

ERP039 - The Science of Service w/ Mark Colgate

Mark Colgate PhD

Mark Colgate PhD

Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Mark is the author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has spent years researching how to deploy high quality service.

Mark has done work with the government of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.

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