Business

ERP042 - Bring Your Brain to Work w/ Art Markman

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Art Markman (@abmarkman) is a leading cognitive scientist. Art is a professor of psychology and marketing at the University of Texas at Austin. He is also the author of several books and hundreds of scholarly articles.

Today we discuss his new book "Bring Your Brain to Work. Using Cognitive Science to Get a Job, Do It Well, and Advance Your Career."

Art also has a podcast called "Two  Guys on Your Head."

ERP040 - Mergers and Acquisitions w/ Chris Day

Chris Day, CEO of Top Down Ventures

Chris Day, CEO of Top Down Ventures

On the podcast, today is Chris Day CEO of Top Down Ventures.

Chris is a well recognized member of the MSP channel, as the founder of IT Glue. IT Glue's remarkable growth curve and industry attention are unlike anything we've seen in the market. He recently exited IT Glue after selling to Kaseya. Now he's working with SaaS application entrepreneurs to provide capital and scaling strategies for their businesses.

In our discussion we catch up with Chris on the recent M&A activity of Glue and Fully Managed, the projects currently on deck at Top Down, and we discuss the current M&A madness in the MSP channel.

The products being managed by Top Down we mentioned

Quoter

Backup Radar

Warranty Master

ERP039 - The Science of Service w/ Mark Colgate

Mark Colgate PhD

Mark Colgate PhD

Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Mark is the author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has spent years researching how to deploy high quality service.

Mark has done work with the government of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.

Linkedin | Twitter

ERP038 - IT & MSP Industry w/ Kevin Behr

Kevin Behr CSO @ PaxisFlow

Kevin Behr CSO @ PaxisFlow

On the podcast today is Kevin Behr, @kveinbehr, Chief Scientific Officer w/ PraxisFlow.

Our conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your in your organization and how you can grow the skills of your team to ensure everyone’s commitment and success.

Kevin is a co-author on several popular books including The Visible OPs Handbook, The Phoenix Project, and more. His industry expertise and insights are wide ranging and the discussion is fascinating and enlightening.


Books & resources mentioned in the podcast:

The Goal - Eliyahu Goldratt

Unlearn - Barry O'Reilly

Free CISA training

Kevinbehr.me - (coming)

ERP035 - Moving from TnM to MSP

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Today on the podcast, my guest is Nigel Moore, Founder of The Tech Tribe. Nigel built and sold a successful MSP in Sydney. Now he is leading a tribe of MSP owners looking to grow their MSP practice. Nigel and I talk about the evolution of the IT service company to an MSP. The mistakes people make and what makes it difficult. We also explore the idea of if you should do TnM & MSP or just go pure MSP. Nigel is a fantastic guy, and is truly passionate about the industry.


Resources mentioned

Managed Services in a Month - by Karl Palachuk
The Tech Tribe discount link here. Use this link and get 40% off your first month and the tech tribe will donate mosquito nets to communities in Africa!

 


Having trouble getting your techs to enter their time? I have a short training course to help MSP techs manage their time and get their time in the PSA.