Podcast
Evolved Radio
The MSP operations podcast. Real conversations about the challenges of running service delivery, managing teams, and scaling without losing your mind.
About the Show
Evolved Radio is where I talk about the real challenges of MSP operations. Not the vendor-sponsored talking points. Not the theory from people who've never run a service desk.
Episodes cover team management, KPI discipline, delegation, hiring, service delivery optimization, and everything in between. I bring on guests who've been in the trenches and have something practical to share.
If you manage people at an MSP, this podcast is for you.
133
Episodes
40,000+
Total listens
MSP
Operations focused
All Episodes
ERP132 - VibeOps
In today’s episode, I’m joined by John Capobianco to talk about what John calls "VibeOps." If you've ever wondered where network automation and AI intersect—or...
37:34
ERP131 - Health and Wellness in IT
Today’s topic is close to my heart and, honestly, one that doesn’t get enough airtime in the IT industry: health and wellness. Joining me for this conversation...
49:51
ERP130 - Project Delays and Failures, Breaking the Cycle
Today I’m speaking to Mike Psenka, CEO of Moovila, once again. If you missed our previous episode together, Advanced Project Management—episode 104—I highly...
42:11
ERP129 - Less Admin, More Impact: AI for MSPs
Today I’m joined by Matt Tougas, CEO of Mizo. We’ll explore how Matt’s background as a software engineer and MSP operator led him to develop Mizo, an...
34:49
ERP128 - Critical Thinking, Career Change, and Identity
Today, my guest is Adam Dickinson, whose journey took him from planning a career in medicine, to becoming a Mandarin-speaking intelligence analyst with the FBI...
38:24
ERP127 - Navigating the AI hype cycle
Today’s episode questions whether AI is delivering on all those big promises. There’s been a lot of talk in the industry recently—everything from the “doom...
43:19
ERP126-How to Build Better Teams and Avoid the Peter Principle Trap
Welcome back to the Evolved Radio Podcast! Today, I’ve got a really fun and insightful episode lined up for you. Dustin Puryear and I are diving into the...
36:19
ERP125 - Growing Your MSP with Co-Managed IT
Today I’m excited to bring you a really insightful conversation with Brian Largent. Brian brings nearly two decades of experience running an MSP that...
53:03
ERP124 - Security as a Utility
Welcome back to the Evolved Radio Podcast! In today’s episode, I’m joined by Anup Ghosh with Threatmate. Anup and I deep dive into one of the MSP industry’s...
37:02
ERP123 - Leading In The AI Arms Race
Welcome back to another episdoe of the Evolved Radio Podcast! In this episode, I’m joined by Peter Melby and Ryan Barton with New Charter Technologies. Sure,...
52:32
ERP122 - MSP Marketing Start Here
Today on the Evolved Radio Podcast, I’m joined by Paul Green, the author of "MSP Marketing Start Here," for a deep dive into the world of LinkedIn social...
53:09
ERP121 - The Timeless Wisdom of Seven Habits
Welcome to another insightful episode of the Evolved Radio Podcast! Today, we dig into the timeless wisdom of "The 7 Habits of Highly Effective People.” with...
36:06
ERP120 - Rethinking vCIO: Future of vCIO
In this episode of the Evolved Radio Podcast, I’m joined by Alex Markov from Strategy Overview. Alex and I continue the rethinking vCIO series. Alex is a...
37:15
ERP119 - Rethinking vCIO: vCIO as a career
Today on the Evolved Radio Podcast, we continue our series on Rethinking the vCIO role in MSPs. I’m joined by Jim Tarala from VCIO University to discuss the...
40:33
ERP118 - Rethinking vCIO: Understanding The Client Experience
On this episode of Evolved Radio, we’re continuing our rethinking vCIO series with Adam Walter from Humanize IT. Adam helps give a fresh perspective. Adam has...
43:56
ERP117 - Rethinking vCIO : Adapting The Role For Better Outcomes
In today's episode, I’m joined by Alex Farling from Empath. In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode...
42:33
ERP116 - Rethinking vCIO: Delivering Real Client Value in MSP Services
Today, I’m chatting with my old friend Luis Giraldo, Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing...
43:16
ERP115 - Expert Sales Advice and Tactics
Welcome to another episode of Evolved Radio Podcast! Today, we’re talking Sales strategies and tactics with my guest, Megan Killion, chief consultant with MKC...
01:14:05
ERP114 - Service Management and Automation
Welcome to the Evolved Radio Podcast, In today's episode, I’m joined by industry expert Gerwai Todd CEO of Timezest and Pia. We delve into the transformative...
43:11
ERP113 - Cybersecurity Hype Cycle: Tools, Trends, and Realities
Welcome to another episode of Evolved Radio Podcast! Today we have an insightful discussion lined up with cybersecurity expert Wes Spencer. We explore the...
47:27
ERP112 - 5G, AI, and the Cloud
In today's episode, my guest Steve Copeland and I are talking about a bunch of nerdy tech stuff, but also some serious business opportunities. We’re covering...
54:07
ERP111 - The Unofficial Project Manager
Today I’m speaking with Kory Kogan VP of content development at Franklin Covey. Kory and I dive deep into the world of project management. Kory shares...
34:05
ERP110 - Rob Rae Tech Conferences, AI, and MSP Evolution
Welcome to another exciting episode of the Evolved Radio Podcast! In today’s episode I chat with industry veteran Rob Rae CVP @ Pax8. Together, we explore the...
34:33
ERP109 - The Magic of Chat
Welcome to Evolved Radio Podcast. Join us as Matt Linn, the COO of Thread, shares insights from his journey from account management to spearheading innovative...
35:52
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