ERP039 - The Science of Service w/ Mark Colgate
Mark Colgate PhD
Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Mark is the author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has spent years researching how to deploy high quality service.
Mark has done work with the government of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.
