business

ERP039 - The Science of Service w/ Mark Colgate

Mark Colgate PhD

Mark Colgate PhD

Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Mark is the author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has spent years researching how to deploy high quality service.

Mark has done work with the government of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.

Linkedin | Twitter

ERP038 - IT & MSP Industry w/ Kevin Behr

Kevin Behr CSO @ PaxisFlow

Kevin Behr CSO @ PaxisFlow

On the podcast today is Kevin Behr, @kveinbehr, Chief Scientific Officer w/ PraxisFlow.

Our conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your in your organization and how you can grow the skills of your team to ensure everyone’s commitment and success.

Kevin is a co-author on several popular books including The Visible OPs Handbook, The Phoenix Project, and more. His industry expertise and insights are wide ranging and the discussion is fascinating and enlightening.


Books & resources mentioned in the podcast:

The Goal - Eliyahu Goldratt

Unlearn - Barry O'Reilly

Free CISA training

Kevinbehr.me - (coming)

ERP035 - Moving from TnM to MSP

Nigel-Moore.jpg

Today on the podcast, my guest is Nigel Moore, Founder of The Tech Tribe. Nigel built and sold a successful MSP in Sydney. Now he is leading a tribe of MSP owners looking to grow their MSP practice. Nigel and I talk about the evolution of the IT service company to an MSP. The mistakes people make and what makes it difficult. We also explore the idea of if you should do TnM & MSP or just go pure MSP. Nigel is a fantastic guy, and is truly passionate about the industry.


Resources mentioned

Managed Services in a Month - by Karl Palachuk
The Tech Tribe discount link here. Use this link and get 40% off your first month and the tech tribe will donate mosquito nets to communities in Africa!

 


Having trouble getting your techs to enter their time? I have a short training course to help MSP techs manage their time and get their time in the PSA.

 

ERP032 - Why you need an MSP coach W/ Richard Tubb

Richard Tubb MSP Growth Advisor

Richard Tubb MSP Growth Advisor

Richard Tubb is one of the best-known experts in the global IT Managed Service Provider (MSP) community. His track record speaks for itself, as he launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard is also the author of the IT Business Owner's Survival Guide and the author of the Tubblog & co-host on the Auvik Frankly MSP Podcast.

We discuss why you may need a business coach, what business owners tend to struggle with most, and how technology is evolving MSP businesses as well as their client's businesses.

Several books are mentioned in the podcast in addition to Richard's book.

The E-Myth revisited

Getting Things Done

ERP015 - Modern Sales Process w/ Rob Malec

Rob Malec

Rob Malec

Rob Malec is an author, consultant, active keynote speaker to the business community and business columnist. He is the President of Businessworks Consulting Inc. Based in Vancouver British Columbia he has been helping his clients increase the revenue their company’s generate while operating more effectively as an organization since 2001. His work includes management consulting, mentoring and facilitation.

Rob has a wealth of teaching and facilitation experience, having traveled across North America teaching leadership, sales and coaching skills. He regularly addresses audiences such as TEC, EO and Women’s President Organization to name a few.

Originally from Toronto, Rob spent four years living and working in the United States in a start-up environment, helping to build the US division of a Canadian transportation company from scratch. That enterprise grew to $18M USD over the course of that time.