Training
Self-paced training for MSP operations.
Every course is built from real operational experience. Practical frameworks you can implement immediately. 1,350+ students and counting.
MSP Tech Productivity Boost
Go from task and ticket chaos to simple and in control. The foundational course for MSP technicians and team leads who want to work smarter.
Service Manager Boot Camp
The complete playbook for MSP service managers. Daily management, ticket management, KPIs, team accountability, and everything that makes the role work.
MSP Security Fundamentals
Security conversations, frameworks, and operational practices that MSP teams actually need. Built for ops leaders, not security vendors.
Project Management for MSPs
Scoping, delivery, resource allocation, and change management. Practical project management tailored to MSP workflows and team structures.
IT Documentation Done Right
Documentation is a cultural exercise, not a tool problem. Build a documentation system your team will actually maintain.
MSP Account Management
QBRs, client retention, vCIO services, and churn reduction. The account management skills that keep clients and grow revenue.
Course Reviews
What students are saying
"This is a great resource for training technicians and support leads as to why tracking time is important."
David Spencer
MSP Tech Productivity Boost
"Ideal training to allow you to maximize your work time during the day and also excellent Connectwise productivity tips and tricks."
Martin Walsh
MSP Tech Productivity Boost
"This was excellent and even as a veteran gave me some fresh ideas about how to be more efficient."
Wayne Stokes
MSP Tech Productivity Boost
"Very informative and incredibly helpful for many people in busy roles regardless of their industry."
Mark Scott
MSP Tech Productivity Boost
"The course was quite intriguing, it showed me that discipline is the key to my freedom."
Katherine Yearwood
MSP Tech Productivity Boost
"If you want to optimize your career to the next level? Take this course."
Anthony Dixon
MSP Tech Productivity Boost
"As a first-time manager, I found the course extremely helpful in learning the basics that a leader should be looking to define for their team for goals, metrics, etc. I do not think I would have been as successful in building out a productive team without this course. I would absolutely recommend this course to anyone looking to build their skills as a manager, especially with the focus on MSP-specific content."
Connor
Service Manager Boot Camp
"This is an excellent course. Todd does a great job of providing lessons with real world examples. I am excited to watch this a second time and start implementing this program."
Andrew
Service Manager Boot Camp
"I found transitioning from Tech to a Service Manager to be difficult, taking this course really helped to streamline this process and identifying areas to focus on to aid in this transition. I recommend anyone in a Service Management / Owner position to take this course, it is invaluable."
Darren
Service Manager Boot Camp
Want more than a course?
Opsleader Pro gives you live coaching every week, a peer community, and direct access to Todd. Courses give you frameworks. Coaching helps you implement them.