Leadership

ERP039 - The Science of Service w/ Mark Colgate

Mark Colgate PhD

Mark Colgate PhD

Mark is a Professor of Service Excellence at the University of Victoria, Gustavson School of Business. Mark is the author of "The science of service, the proven formula to drive customer loyalty and stand out from the crowd." Available on Amazon. Mark has spent years researching how to deploy high quality service.

Mark has done work with the government of British Columbia, Telus, Whistler Blackcomb and the Commonwealth Bank of Australia.

Linkedin | Twitter

ERP038 - IT & MSP Industry w/ Kevin Behr

Kevin Behr CSO @ PaxisFlow

Kevin Behr CSO @ PaxisFlow

On the podcast today is Kevin Behr, @kveinbehr, Chief Scientific Officer w/ PraxisFlow.

Our conversation is a stimulating discussion on the evolution of the IT industry as we know it today and some exploration of what it may look like in the future. How you can remove bottlenecks in your in your organization and how you can grow the skills of your team to ensure everyone’s commitment and success.

Kevin is a co-author on several popular books including The Visible OPs Handbook, The Phoenix Project, and more. His industry expertise and insights are wide ranging and the discussion is fascinating and enlightening.


Books & resources mentioned in the podcast:

The Goal - Eliyahu Goldratt

Unlearn - Barry O'Reilly

Free CISA training

Kevinbehr.me - (coming)

ERP002 - Technology and Government w/ Jessie Adcock

Jessi-Adcock-photo

Jessie Adcock brought her deep experience in enterprise organizations to government. The City of Vancouver has a vision for a digital strategy. Jessie is responsible for the development and implementation of that strategy. We explore the evolution of government and technology, how the city of Vancouver is supporting their digital economy and the city's open data initiative.